Reference

What You Agree To When You Use casinoze

These terms set out the rules that apply to your casinoze account — from how deposits work through PayPal, Venmo, or Play+ to how withdrawals are verified and what happens if a dispute comes up.

Account eligibility by statePayPal, Venmo, Play+ payment rulesWithdrawal verification stepsDispute and account closure processUpdates and notification policy
casinoze What You Agree To When You Use casinoze
TERMS CONTACT

Reach Us About These Terms

If a section of these terms isn't clear, or if you believe a rule has been applied incorrectly to your account, our support team can walk you through what happened and why. You can reach us through live chat inside the account dashboard, by email, or through our on-site help form — all three routes connect to the same team with access to your account history.

Live Chat Start a live chat session from your account dashboard. Our team has access to your transaction and bet history to address terms-related questions directly.
Email Support Send a detailed message to our support address. Include your account ID and the specific term or transaction in question so we can respond without back-and-forth.
Help Form Use the on-site help form for written records of your inquiry. Responses come to your registered email, giving you a paper trail for any account or payment dispute.
HOW WE HANDLE IT

Account Security, Data and Your Rights Under These Terms

Your account data is stored securely and is never sold to third parties. We keep transaction records — including every PayPal, Venmo, and Play+ deposit and withdrawal — for the period required by applicable state regulations. You can request a copy of your account data or transaction history at any time through the account settings page. If you want us to update inaccurate personal details, our support team processes those requests directly.

Transaction Records

Every PayPal, Venmo, and Play+ transaction on your account is logged and retained as required by state law. You can download a statement from your account history tab.

Account Security

Your account is protected with SSL encryption and a one-time passcode step at login. If you suspect unauthorized access, lock your account immediately from the security settings page.

Data Requests

Request a full export of your personal data or transaction history anytime. Submit through account settings and we'll have the file ready within the period specified by your state's data rules.

Terms Disputes

If you believe a term was applied incorrectly — such as a bet voided against the stated settlement rules — you can file a formal dispute through the help form for written review.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms work in practice — from payment rules to how we notify you about changes and what your options are if you disagree.

When we update the terms, we send an email to your registered address before changes take effect. You'll always have time to review and decide whether to continue using your account.

Access depends on the law in your state. We only accept accounts from states where online wagering is permitted under local law. Check your state's eligibility before opening an account.

PayPal deposits must come from an account registered to the same name as your casinoze account. Mismatched names trigger a verification hold until identity can be confirmed by our team.

If you believe a wager was settled incorrectly, submit a dispute through the help form within seven days of settlement. We review the bet data and respond in writing to your registered email.

A balance may be held if a transaction flagged for review — for example, a Venmo or Play+ withdrawal that can't be verified against your account name. Support will contact you with the steps to clear the hold.

You can close your casinoze account at any time. Any verified balance is returned via your last active withdrawal method — PayPal, Venmo, or Play+ — once identity verification is complete.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.