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How casinoze Handles Your Personal Information

We keep this policy straightforward: what we collect, why we collect it, and how you can control it. If you fund your account through PayPal, Venmo, or Play+, or if you access casinoze from your phone in Denver or Newark, this policy covers every…

No data sold to third partiesPayPal & Venmo account data protectedYou can request your data anytimeEncrypted account storageState-law compliant where applicable
casinoze How casinoze Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We use SSL encryption on every page, including the deposit flow for PayPal, Venmo, and Play+. Account passwords are hashed — we cannot read them, and neither can our support team. Session tokens expire after inactivity, which protects your account if you step away on a shared device. Data retention periods follow applicable state requirements, and we do not keep identity documents longer than necessary.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Two-step login verification is available on your account. Enabling it means an OTP is sent to your phone before access is granted, even if your password is compromised.

Data Retention

We keep transactional records for as long as state regulations require. Identity verification documents are deleted after the legally required retention window closes.

Third-Party Sharing

We share data only with payment processors like PayPal and Play+ to complete transactions, and with state regulators where the law requires it. We do not sell your data.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold on your account, correct something, or ask us to remove data, reach out through any of the channels below. We aim to respond to data requests within the timeframe required by applicable state regulations. Keep your account email handy when you write in — it speeds up verification on our end.

Live Chat Start a chat session directly from your account dashboard. Identify yourself with your registered email and we can pull up your data profile during the session.
Email Support Send a data request to our support address. Include your full name and account email so we can verify your identity before releasing or modifying any information.
Account Settings Some data corrections — like updating your phone number or mailing address — can be handled directly inside your account settings without contacting support.

Common Questions About Your Privacy Rights

These are the questions we hear most often from people reviewing this policy. If yours isn't covered here, live chat is the fastest way to get a direct answer from our support team.

We store your registration details, payment method references (like your PayPal transaction ID), session logs, and any identity documents you uploaded during account verification.

No. When you pay through PayPal or Venmo, the transaction is handled on their platform. We receive only a reference number and your linked email, never your password or security questions.

Yes. Send a request to our support email with your registered account email address. We'll verify your identity and respond within the timeframe required by applicable state law.

We retain ID documents only for as long as state regulations require. Once that period ends, documents are deleted from our system and are no longer accessible to our team.

We use session cookies for login and analytics cookies to improve site performance. You can block or delete cookies through your browser settings, though some account features may not work without session cookies.

We share data with payment processors like PayPal and Play+ to complete deposits and withdrawals, and with state regulators where required. We do not share or sell your data for marketing purposes.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.